WP Engine: My Pros and Cons of WP Engine Hosting Wpengine Support Phone Number
WP Engine is a Managed WordPress Hosting service based in Austin, TX. They was among the (if not the) first companies to supply managed hosting services specifically for WordPress. Wpengine Support Phone Number
While they have plenty of competitors in both the general hosting and handled WordPress hosting verticals, they are still the marketplace leader in numerous methods -and they have broad name recognition and advanced functions.
With the growth of both self-hosted WordPress and site builders, the hosting market has actually ended up being a super-confusing place.
I wrote a whole post about WordPress Hosting vs. Web Hosting. However here’s the brief variation: They all vary in services offered. Some simply have WordPress-trained tech support. Some offer services such as server-side features and staging for WordPress.
Then there’s a different level of managed WordPress Hosting where you are not actually purchasing hosting per se, but rather services to keep your WordPress set up live. Essentially, a Managed WordPress Hosting service offers a menu of services tailored to WordPress at a greater price point, so that the website owner can focus less on speed + security and more on the site content + performance.
Every competitor in the Managed WordPress Hosting has a various offering. And there is no standardized “menu” of options, but as an entire, they all take on conventional shared Linux hosting offerings and customized WordPress hosting alternatives.
Either way, that’s the field where WP Engine plays. It’s complicated, yes, however it is very important to understand before making apples to oranges comparisons.
There are a great deal of WP Engine examines online, generally with user-generated reviews based on anecdotes and personal experience. That’s fine however I take a different method. This review will take a look at the pros + cons of WP Engine in the context of all webhosting alternatives to see who it is a “finest fit” for. Wpengine Support Phone Number
I have actually used WP Engine for numerous projects given that 2012. I don’t use them for my primary websites today (see conclusion), however I do have a current customer on WP Engine who absolutely likes them. Here’s my WP Engine evaluation structured as benefits and drawbacks.
Disclosure: I receive referral fees from any companies mentioned. All information & opinion is based on my experience as a paying customer or expert to a paying consumer.
Pros of WP Engine
To begin, WP Engine does basically live up to its pitch on its homepage where they assure “spectacular speed, powerful security, and best-in-class client service.” Here is their discount pitch video:
They primarily target websites that are moving from other hosting companies (ie, customers dissatisfied with current hosting).
Here are some of the big advantages that I’ve seen as a customer & consultant to a customer. Wpengine Support Phone Number
Speed and Performance
There are a great deal of variables that go into site speed, however the rule of thumb is that the more complicated your website is, the more complex the services to speed ended up being.
From the box, WordPress is fairly lean and fast. If you are running a mostly text site with a few standard plugins and a couple of little images, you’ll be fine with a budget friendly shared hosting strategy from somebody like InMotion, HostGator or Bluehost.
But couple of website owners keep their WordPress install lean. There’s usually extra plugins, customized theme files, great deals of images, widgets, ads, kinds and more.
All these features combined with decent levels of traffic can start to decrease your WordPress install.
But a sluggish site doesn’t suggest that you need a larger, better server. It does mean that you have to get smarter about speed. Sometimes it’s as basic as getting a more effective server, however in some cases it’s more about caching certain resources in a particular order and enhancing your files. In other words, it gets complex.
Imagine you are attempting to haul a trailer with a pickup truck. Envision your trailer keeps getting heavier. It’s meaningless to keep grumbling that your truck is not huge enough when you might just have to get rid of the emergency brake, set up a turbocharger, revitalize the transmission fluid and consolidate your load.
The point is that WordPress requires help to remain quickly as you grow. There are a lot of solutions … but either you or a designer should execute them.
That’s where managed WordPress hosting comes in. WP Engine takes care of (almost) all speed issues. They have personalized servers with very aggressive caching as well as more advanced “stack” than a typical webhosting. They likewise have actually trained support who will enter into your WordPress set up and identify the precise chokepoint to obtain your site moving. Wpengine Support Phone Number
They don’t even enable caching plugins on their installs because they have such a customized caching setup.
The intriguing thing is that even unoptimized WordPress sets up still succeed on their platform because their platform does the extra work.
Here’s the speed test for one of my clients on WP Engine (who has a puffed up style, extra scripts, too many uncompressed images, among other things):
Keep in mind the Time To First Byte and the Start Render numbers. That measures how rapidly the server returned enough data to start filling the page.
It’s nice to have that type of speed right from the box, and have it stay that method no matter how huge or complicated the website gets.
*Keep in mind that the other point here is that if you are consumed about speed, you can get back at better numbers with WP Engine than you might get with other services considering that you are totally free to focus on speed aspects that you can easily control like image compression, usage of scripts, and so on.
. The last observation on speed, WP Engine not only provides an incorporated CDN, however they likewise supply international information centers in case your audience is mostly in Asia and/or Europe. Wpengine Support Phone Number
If you are trying to get top speeds without messing with layered caching plugins ” the WP Engine does exactly that.
Customer Support Wpengine Support Phone Number
Client support has actually been a core part of WP Engine’s pitch considering that they were founded. After all, they are really selling more of a service (ie, handled hosting) than an item (ie, hosting). It makes good sense for them to place a huge focus on support.
Here’s a screenshot from one of my first contacts with support back in 2012:
Take a look at the response|reaction|action} time, that wasn’t an autoresponder either.
Now, the business has grown & changed a lot since then. They went through a stretch where they were getting a great deal of criticism about over-promising on support.
That said, the hard feature of client support is that a lot of the judgment is anecdotal. Everyone has a story, however you never ever know if the story is because they spoke to the one rockstar-vs-rookie having an awesome-vs-terrible day. Like I mention in every hosting review, the fundamental part is to see if a business treats support as an investment or a cost.
I prefer to search for gain access to, systems, and understanding, all three require an investment of money, time and know-how.
Based upon my recent interactions and research, they are doing better hitting all 3 boxes. They preserve a variety of support channels (consisting of phone for non-Basic strategies). They have a fast, trackable ticketing system and are available everywhere on the website through chat.
Based on their tutorial videos and extensive knowledgebase, they tick the understanding box. Every support that I or my client has actually engaged with in fact knew the great operations of WordPress and has actually had the ability to problem-solve on the fly.
The most outstanding (yes, this is anecdotal, however still) experience was a three-way call in between my customer, myself and WP Engine during my customer’s shift to HTTPS/ SSL. The representative was not only able to obtain on (and stay on) the phone, but he had the ability to expertly assist us “flip the switch” rapidly in addition to taking care of several concerns (ie, publishing a non-HTTP sitemap and repairing insecure image links) within WordPress for us. Wpengine Support Phone Number
I make certain that WP Engine still has support problems,especially because their custom-made platform puts a great deal of pressure on fast, available support (as I’ll display in the drawbacks). But they seem to understand that support is core to their value and do make the needed financial investment.
WordPress now powers over a quarter of the entire Web. That suggests that it is a prime target for hackers & malware distributors.
However there is absolutely nothing naturally insecure about WordPress that is not a concern with all software application. WordPress has the upside of being open-source with a huge community releasing updates & screening vulnerabilities.
If you run your very own WordPress install, the security fundamentals are fairly straightforward:
- Keep your install & all your plugins updated
- Only install files from reputable creators
- Run a security plugin to lock down the most common brute force attacks
- Keep a backup for when things go wrong
* Aside, I use JetPack for the last 2. It’s made by & powered by Automattic, the industrial arm of WordPress.
You’ll discover that although security on WordPress is simple, the responsibility is still on you to keep things secure. Just like having a deadbolt not does anything if you don’t lock it, keeping your site safe is still ultimately on you.
And like speed & efficiency, WP Engine basically takes all those finest practices and does them for you. They run automated backups to keep everything off-site & ready to roll back if something happens. Because you technically have an “install” on their server (instead of an account), they deal with a lot of security concerns globally on the server level.
WP Engine likewise works carefully with leading security companies on code evaluations in addition to running their own group. They also make the guarantee that if you’re hacked, they look after it free of charge.
I personally have never been hacked on my main/ or secondary websites (knock on wood), however have assisted customers who have actually been. It’s frustrating, tiresome & a generally expensive scenario (even if you are using a service like Sucuri). Having an expert security group look after your WordPress install is a huge pro in my book. Wpengine Support Phone Number
Pricing on Value
WP Engine is not low-cost. Their Start-up plan is $35/mo and consists of a single set up and only approximately 25,000 visits monthly.
For benchmarking, you can get an effective, trustworthy VPS (ie, your own not-shared server) for the very same rate from InMotion. And if you are simply starting out with a single domain, you can get a shared hosting plan from Bluehost for simply a couple dollars each month.
Both which enable more storage & more sees (ie, generally as numerous as you can deal with) than WP Engine. I have actually run sites that have had 60k sees monthly on a shared server. I have actually also run dozens of small WordPress websites off a low expense shared hosting.
However I’ll cover that rates drawback in the cons of WP Engine, however here’s the important things.
For some website owners, if you break out WP Engine by overall worth & consider your very own (or your developer’s) time, their pricing is incredible.
Just running WordPress updates every month & QA’ing your installation can take around 30 minutes every month. If your (or your dev’s) services are billed at $50 (or more)/ hour, then that’s WP Engine’s whole regular monthly cost right there.
If you lose any gos to due to downtime from a bad plugin upgrade, then that could be WP Engine’s entire regular monthly charge right there.
If you do a hot-fix (ie, you do not use a staging area) on your PHP code, and knock your website down … then that might be WP Engine’s whole month-to-month fee right there.
Losing visitors due to speed issues or downtime expenses lost income.
In addition, premium security can cost about $16/month minimum. Not to mention any personal or designer time fixing issues.
Essentially, if your time is much better designated away from technical concerns, then WP Engine makes a great deal of sense on worth. As a handled WordPress hosting service, that’s truly their thing. Hosting services are an investment instead of an expense.
And that sort of value-based pricing segues into another pro for WP Engine, their concentrate on their core markets. Wpengine Support Phone Number
Like I said at the start, WP Engine isn’t for everyone. There are 3 types of clients that WP Engine seems to be a suitable for. For those 3 types of consumers, WP Engine has a strong focus with lots of tools & focus for each.
From their backend process, the first consumer type seems to be WordPress developers and designers who wish to concentrate on advancement & style without dealing with hosting upkeep, and have clients who have some budget. The designer/dev builds the website straight in WP Engine’s staging environment, introduces the website, then hands the site over to their client.
The designer can guarantee their customer that WP Engine deals with the hosting, security & speed. There’s little requirement for a continuous standard website maintenance. For this market, WP Engine has interesting tools consisting of staging, git push, site migration and transferable installs.
The 2nd consumer type is the growing site owner who is irritated at having to handle technical development headaches. They’ve outgrown their shared hosting and need to transfer to a much better host.
They’re likewise established enough that they have some budget plan for handled services. WP Engine has tools like the automatic migration tool & consumer support to make that process occur. The phone support is a key element, specifically having the ability to “just call WP Engine an have them fix it.”
The 3rd customer type is a start-up site owner that has the budget plan and wants a long-term platform that they can grow with. They are comfy learning WP Engine’s distinct backend and intend on introducing a near-complete website at one time.
They do not have any prior habits or customs brought over from previous hosts or websites. Again, for this market, WP Engine has the scalable functions, consumers, and support that they can make guarantees and supply support to win & keep this type of customer.
With these types of clients, WP Engine understands how & where they are originating from, many of the enhancements they make are concentrated on these markets (ie, the Git push performance), instead of mass-market improvements like knowledge-bases, intuitive backend, etc.
This advantage is similar to WP Engine’s market focus, but it’s really worth calling out in this evaluation revision. Wpengine Support Phone Number
WP Engine excels not only on current features but also on creating new, cutting-edge hosting functions. Every variation of WordPress 4 has rolled out brand-new designer functions that WP Engine has actually been able to integrate.
Even general web advancement finest practices have altered radically since I started observing the market *. WP Engine has produced tools to match.
* I’m an SEO/ online marketer by trade. I understand adequate web advancement to integrate finest practices into implementation & projects with developers.
Here’s a screenshot of WP Engine’s Git Push setup that has actually been around for more than 2 years.
Even for non-developers like me, WP Engine has one-click staging areas to allow even DIY siteowners to get away from “cowboy coding” into proper web development best practices.
There are too many other specifics here to name, but in general, WP Engine has a strength in rolling out new, useful hosting features.
Cons of WP Engine
Just like any service, WP Engine is not the very best fit for everybody. There are a lot of WP Engine complaints around the Web. Some are anecdotal. Some are hyperbole (ie, SEOs grumbling about dev sites). And lots of stand due to the fact that they merely aren’t a suitable for everybody. For all their awesomeness in some areas, they have some cons which keep them from being a good suitable for some clients. I don’t utilize them for this website due to the fact that I do not need many of their functions and I’m comfy “putting pieces together” w/ my InMotion VPS setup. Wpengine Support Phone Number
All that stated, here are a few of the bigger photo drawbacks of using WP Engine.
Initial and Ongoing Complexity
To accomplish the speed, security, and scale they promise, WP Engine does things in a different way. Which difference can be quite complicated– especially if you have simply sufficient experience with hosting environments to be unsafe.
Their backend setup has actually improved. It’s cleaner, but it’s still custom-made. It’s absolutely nothing like a standard cPanel hosting backend. Unlike many hosting companies, they also don’t supply DNS nameservers.
Even if all the functions exist, the distinct backend can result in some developers making mistakes ranging from irritating redirect loops to duplicate content concerns to leaving the dev site open to the public or merely not allowing the features you’re buying.
If it weren’t for incredible support, I believe they ‘d lose more beginner clients than they already do.
Like many custom-made platforms, it makes good sense once you overcome the knowing curve. However WP Engine’s onboarding is very developer-focused & remains so exception-focused that they never ever discuss best practice for the general user. Wpengine Support Phone Number
Here is their video on pressing your site live –
I have actually set up my share of websites from platforms to custom-made hosts to cPanel hosting sites, however I had to enjoy that video several times to make sure I was pointing the right A record/ CNAME to the right IP address.
Once again, if you remain in WP Engine’s core markets, the custom backend isn’t going to be a substantial offer (once you get past the knowing curve). However for the majority of, you’ll likely get to learn first hand about WP Engine’s support group.
However here’s the thing.
WP Engine never truly stops being eccentric and complex. In their knowledgebase, they have a myriad of website lists to assist troubleshoot all sorts of problems.
And ” if you did not setup your DNS exactly how they’ve recommended ” your site could go down at any time.
Again– they have reasons why they do all this. And in most cases, support will just take care of everything.
However, you still do not get to set & forget your website. Sure, you don’t technically don’t need to get into the weeds of a server panel. In many hosting cases (ie, a managed VPS), you don’t need to do it anyway, and when you do, the knobs and buttons are familiar. Wpengine Support Phone Number
WP Engine’s exclusive setup cuts both methods regards to minimizing & increasing complexity.
This con is also related to WP Engine’s distinct setup. In order to run their architecture in addition to possible, all the installs on their platform have to be somewhat uniform.
They need to have predictable plugins; predictable visitor patterns; foreseeable use cases. Every hosting company has rules (or very genuine physical limits), however WP Engine goes a bit further to specify exactly what you can and cannot have on your WordPress install in addition to tiered overage rates to prevent seasonal traffic spikes and regional storage usage.
They do ban particular plugins & admin habits for good factors, however those bans restrict flexibility and experimentation if your website might handle it.
For instance, Yet Another Associated Post Plugin is a typical plugin. It’s resource extensive, but on smaller websites, it gets the job done well. It’s not permitted on WP Engine. That’s not good or bad always. However it does make WP Engine less flexible and open to experimentation compared with running a shared or VPS server.
The way their prices is structured enables less versatility too. It’s a favorable that they will handle all the traffic you can send out, however it’s likewise pricey to pay based on a number of gos to.
If you are running a big launch; are a seasonal company; or simply want to drive a rise of traffic to your website, you’ll have to aspect extra hosting expenses into the mix. That puts a cap on how flexible you want to be with your marketing.
If you are running a lean cached website on a VPS server, you can handle a lot more traffic than WP Engine would enable on a Personal or Service. And this point goes even more if your website requires numerous plugins for full performance.
The same chooses storage. With WP Engine, you are spending for performance, not for storage. So if you are aiming to use a server for media storage … that utilize case is out.
Additionally, you cannot actually do automatic e-mail marketing projects from WP Engine. This was something that my customer got called for & ended up having to do an agonizing migration to another e-mail company mid-campaign.
In either case, that point segues into the last con I discovered with WP Engine, their pricing based on features.
Pricing on Features and Usage
With WP Engine, you are typically spending for performance & not having to believe excessive about upkeep, security & speed. If you take a look at WP Engine’s pricing based on the functions you’re getting, you really don’t get a great deal.
And if you are the type who will think of your site’s health anyway (ie, keeping WordPress updated and normally logging in frequently), you’ll likely be spending for “management” that is unneeded. Wpengine Support Phone Number
Numerous shared hosting servers can manage the very same traffic numbers as WP Engine and cost a portion of the cost. My individual site (operating on a shared hosting plan from HostGator with fundamental caching) handled more than 15,000 visits in a 24 hour duration when a post of mine went viral.
And if you are running a trusted VPS, you can certainly handle a lot more for much less.
They are relatively transparent about how they count sees, but it can still be quite a surprise for “little” website owners how rapidly they can enter the $290 each month tier.
And as mentioned previously that does not even include a number of the functions you don’t get with WP Engine’s strategies. You cannot run any e-mail from your servers. You have low limits on local storage. Anything above the limits needs extra costs & technical application of Amazon cloud services.
And most notably for me, you are limited on your installs. If you have a couple of side jobs or low-traffic test sites, you have to factor those into the cost. You can’t utilize them to expand the expense of your strategy,specifically if you are hitting your visitor cap rather than your install cap.
If you are aiming to pay for hosting: ie, a server that will hold & provide your website files, WP Engine is an expensive option, especially compared to other non-managed hosting options.
Like any service, it’s not about exactly what is best overall, but what is finest for you based on your objectives, budget, resources & habits.
If you are in exactly what I think of as WP Engine’s core markets, they offer a great service with a solid product. Their prices is competitive in the Managed WordPress Hosting area, and they offer more functions than “WordPress hosting” plans from other hosting brands. Their feature-set is unmatched for smart DIYers, WordPress website developers and/or high-traffic websites that do not want to fret about hosting concerns.
If managed hosting is a suitable for you, then go have a look at WP Engine’s plans here.
They do a 60-day money-back guarantee. So do a test set up and see exactly what you consider their backend. Make sure to talk w/ support & sales.
If you’re outgrowing your existing host & want more liberty/ better prices than WP Engine, have a look at InMotion Hosting’s VPS choice. I have actually appreciated their balance of user-friendly backend & responsive customer support.
And last but not least, if you are more baffled than ever, go take my WordPress hosting test. I put all these aspects into an enjoyable, Buzzfeed-esque test to streamline things. Wpengine Support Phone Number