WP Engine: My Pros and Cons of WP Engine Hosting Wp Engine Technical Support Salary
WP Engine is a Managed WordPress Hosting service based in Austin, TX. They were one of the (if not the) very first business to supply managed hosting services particularly for WordPress. Wp Engine Technical Support Salary
While they have plenty of competition in both the general hosting and handled WordPress hosting verticals, they are still the marketplace leader in numerous methods -and they have broad name acknowledgment and cutting-edge functions.
With the growth of both self-hosted WordPress and site home builders, the hosting market has become a super-confusing location.
I wrote an entire post about WordPress Hosting vs. Web Hosting. But here’s the brief version: They all differ in services offered. Some simply have WordPress-trained tech support. Some offer services such as server-side functions and staging for WordPress.
And after that there’s a different level of managed WordPress Hosting where you are not actually purchasing hosting per se, however rather services to keep your WordPress set up live. Essentially, a Managed WordPress Hosting service provides a menu of services customized to WordPress at a higher price point, so that the site owner can focus less on speed + security and more on the site content + performance.
Every rival in the Managed WordPress Hosting has a various offering. And there is no standardized “menu” of options, but as a whole, they all take on standard shared Linux hosting offerings and personalized WordPress hosting options.
In either case, that’s the field where WP Engine plays. It’s confusing, yes, but it is essential to comprehend before making apples to oranges comparisons.
There are a lot of WP Engine evaluates online, generally with user-generated reviews based on anecdotes and individual experience. That’s fine but I take a different approach. This review will take a look at the pros + cons of WP Engine in the context of all web hosting alternatives to see who it is a “finest fit” for. Wp Engine Technical Support Salary
I’ve used WP Engine for numerous jobs since 2012. I don’t utilize them for my main websites right now (see conclusion), however I do have a present client on WP Engine who absolutely loves them. Here’s my WP Engine evaluation structured as benefits and drawbacks.
Disclosure: I receive referral fees from any business pointed out. All information & opinion is based upon my experience as a paying client or specialist to a paying client.
Pros of WP Engine
To start, WP Engine does practically measure up to its pitch on its homepage where they promise “sensational speed, effective security, and best-in-class customer care.” Here is their promo pitch video:
They primarily target websites that are moving from other hosting companies (ie, customers dissatisfied with current hosting).
Here are some of the big advantages that I’ve seen as a customer & consultant to a customer. Wp Engine Technical Support Salary
Speed and Performance
There are a lot of variables that enter into website speed, however the general rule is that the more complicated your site is, the more intricate the solutions to speed become.
From package, WordPress is fairly lean and fast. If you are running a primarily text site with a couple of basic plugins and a couple of small images, you’ll be great with an economical shared hosting strategy from someone like InMotion, HostGator or Bluehost.
However couple of website owners keep their WordPress set up lean. There’s usually extra plugins, custom theme files, great deals of images, widgets, ads, forms and more.
All these features integrated with good levels of traffic can begin to slow down your WordPress set up.
But a sluggish site does not suggest that you need a larger, better server. It does suggest that you have to get smarter about speed. In some cases it’s as basic as getting a more powerful server, but often it’s more about caching certain resources in a particular order and optimizing your files. Simply puts, it gets complex.
Imagine you are attempting to carry a trailer with a pickup truck. Imagine your trailer keeps getting much heavier. It’s meaningless to keep grumbling that your truck is not huge enough when you may just have to eliminate the emergency brake, set up a turbocharger, refresh the transmission fluid and combine your load.
The point is that WordPress requires assistance to stay quickly as you grow. There are a lot of services … however either you or a developer need to implement them.
That’s where handled WordPress hosting comes in. WP Engine takes care of (almost) all speed concerns. They have actually personalized servers with incredibly aggressive caching as well as more advanced “stack” than a normal web host. They also have trained support who will enter into your WordPress install and determine the specific chokepoint to obtain your site moving. Wp Engine Technical Support Salary
They don’t even permit caching plugins on their installs due to the fact that they have actually such a tailored caching setup.
The fascinating thing is that even unoptimized WordPress installs still do well on their platform since their platform does the extra work.
Here’s the speed test for among my clients on WP Engine (who has a puffed up theme, extra scripts, too many uncompressed images, among other things):
Note the Time To First Byte and the Start Render numbers. That determines how quickly the server returned enough data to start loading the page.
It’s good to have that type of speed right from package, and have it stay that way no matter how huge or complicated the website gets.
*Note that the other point here is that if you are consumed about speed, you can get even better numbers with WP Engine than you may get with other services considering that you are free to concentrate on speed factors that you can quickly manage like image compression, usage of scripts, etc.
. The last observation on speed, WP Engine not just supplies an incorporated CDN, but they also provide global information centers in case your audience is mainly in Asia and/or Europe. Wp Engine Technical Support Salary
If you are trying to get top speeds without messing with layered caching plugins ” the WP Engine does exactly that.
Customer Support Wp Engine Technical Support Salary
Customer support has actually been a core part of WP Engine’s pitch considering that they were founded. After all, they are really offering more of a service (ie, handled hosting) than an item (ie, hosting). It makes sense for them to position a huge emphasis on support.
Here’s a screenshot from among my first contacts with support back in 2012:
Take a look at the response|reaction|action} time, that wasn’t an autoresponder either.
Now, the company has actually grown & changed a lot ever since. They went through a stretch where they were getting a great deal of criticism about over-promising on support.
That stated, the difficult thing about client support is that a lot of the judgment is anecdotal. Everybody has a story, however you never ever understand if the story is since they spoke to the one rockstar-vs-rookie having an awesome-vs-terrible day. Like I mention in every hosting evaluation, the important part is to see if a company treats support as an investment or an expense.
I prefer to search for gain access to, systems, and understanding, all three need a financial investment of money, time and proficiency.
Based upon my recent interactions and research study, they are doing far better hitting all 3 boxes. They preserve a range of support channels (including phone for non-Basic plans). They have a quickly, trackable ticketing system and are available all over on the website via chat.
Based on their tutorial videos and comprehensive knowledgebase, they tick the understanding box. Every support that I or my client has interacted with in fact understood the fine workings of WordPress and has actually had the ability to problem-solve on the fly.
The most outstanding (yes, this is anecdotal, however still) experience was a three-way call between my client, myself and WP Engine during my customer’s shift to HTTPS/ SSL. The rep was not only able to get on (and remain on) the phone, but he was able to adeptly help us “turn the switch” quickly in addition to taking care of several problems (ie, submitting a non-HTTP sitemap and fixing insecure image links) within WordPress for us. Wp Engine Technical Support Salary
I make certain that WP Engine still has support problems,particularly since their custom platform puts a lot of pressure on quick, accessible support (as I’ll show in the disadvantages). But they appear to know that support is core to their value and do make the required financial investment.
WordPress now powers over a quarter of the whole Web. That implies that it is a prime target for hackers & malware suppliers.
But there is absolutely nothing naturally insecure about WordPress that is not a concern with all software application. WordPress has the upside of being open-source with a very large community releasing updates & testing vulnerabilities.
If you run your very own WordPress set up, the security basics are fairly straightforward:
- Keep your install & all your plugins updated
- Only install files from reputable creators
- Run a security plugin to lock down the most common brute force attacks
- Keep a backup for when things go wrong
* Aside, I utilize JetPack for the last 2. It’s made by & powered by Automattic, the industrial arm of WordPress.
You’ll observe that despite the fact that security on WordPress is straightforward, the duty is still on you to keep things secure. Similar to having a deadbolt not does anything if you do not lock it, keeping your website safe is still ultimately on you.
And like speed & efficiency, WP Engine generally takes all those finest practices and does them for you. They run automated backups to keep whatever off-site & ready to roll back if something occurs. Since you technically have an “install” on their server (rather than an account), they deal with a lot of security concerns internationally on the server level.
WP Engine likewise works closely with leading security firms on code evaluations in addition to running their own team. They likewise make the warranty that if you’re hacked, they take care of it free of charge.
I personally have never ever been hacked on my main/ or secondary sites (knock on wood), however have actually helped customers who have been. It’s discouraging, laborious & a generally costly situation (even if you are using a service like Sucuri). Having a professional security group take care of your WordPress set up is a big pro in my book. Wp Engine Technical Support Salary
Pricing on Value
WP Engine is not low-cost. Their Startup strategy is $35/mo and consists of a single set up and only as much as 25,000 visits each month.
For benchmarking, you can get a powerful, reliable VPS (ie, your very own not-shared server) for the very same cost from InMotion. And if you are just starting with a single domain, you can get a shared hosting plan from Bluehost for just a couple dollars each month.
Both which enable more storage & more visits (ie, essentially as many as you can handle) than WP Engine. I’ve run websites that have actually had 60k check outs each month on a shared server. I’ve also run lots of little WordPress sites off a low expense shared hosting.
But I’ll cover that rates disadvantage in the cons of WP Engine, but here’s the thing.
For some site owners, if you break out WP Engine by total value & factor in your very own (or your developer’s) time, their rates is amazing.
Simply running WordPress updates monthly & QA’ing your installation can take around Thirty Minutes each month. If your (or your dev’s) services are billed at $50 (or more)/ hour, then that’s WP Engine’s whole monthly fee right there.
If you lose any check outs due to downtime from a bad plugin upgrade, then that could be WP Engine’s entire regular monthly charge right there.
If you do a hot-fix (ie, you don’t utilize a staging location) on your PHP code, and knock your site down … then that might be WP Engine’s entire month-to-month fee right there.
Losing visitors due to speed issues or downtime expenses lost earnings.
Furthermore, premium security can cost about $16/month minimum. Not to discuss any personal or designer time fixing problems.
Generally, if your time is much better designated far from technical concerns, then WP Engine makes a lot of sense on worth. As a managed WordPress hosting service, that’s really their thing. Hosting services are an investment instead of an expense.
Which sort of value-based pricing segues into another pro for WP Engine, their focus on their core markets. Wp Engine Technical Support Salary
Like I stated at the beginning, WP Engine isn’t really for everybody. There are 3 types of consumers that WP Engine appears to be a suitable for. For those 3 kinds of customers, WP Engine has a strong focus with a lot of tools & focus for each.
From their backend process, the first client type seems to be WordPress developers and designers who want to concentrate on development & design without handling hosting maintenance, and have clients who have some spending plan. The designer/dev builds the site straight in WP Engine’s staging environment, releases the site, then hands the website over to their customer.
The designer can assure their customer that WP Engine handles the hosting, security & speed. There’s little need for an ongoing standard site upkeep. For this market, WP Engine has intriguing tools consisting of staging, git push, site migration and transferable installs.
The second customer type is the growing site owner who is frustrated at having to deal with technical growth headaches. They have actually outgrown their shared hosting and have to relocate to a much better host.
They’re likewise developed enough that they have some budget for managed services. WP Engine has tools like the automatic migration tool & consumer support to make that procedure take place. The phone support is a key element, especially having the ability to “simply call WP Engine an have them repair it.”
The 3rd consumer type is a startup site owner that has the budget and wants a long-lasting platform that they can grow with. They are comfy finding out WP Engine’s distinct backend and intend on introducing a near-complete site all at once.
They don’t have any previous routines or customs brought over from previous hosts or websites. Again, for this market, WP Engine has the scalable functions, customers, and support that they can make guarantees and provide support to win & keep this type of consumer.
With these types of consumers, WP Engine knows how & where they are originating from, a lot of of the enhancements they make are concentrated on these markets (ie, the Git push functionality), rather than mass-market enhancements like knowledge-bases, instinctive backend, and so on.
This advantage resembles WP Engine’s market focus, however it’s actually worth calling out in this evaluation revision. Wp Engine Technical Support Salary
WP Engine stands out not only on existing functions however likewise on producing brand-new, cutting-edge hosting features. Every variation of WordPress 4 has actually rolled out brand-new designer features that WP Engine has actually had the ability to incorporate.
Even basic web advancement best practices have actually changed significantly because I began observing the industry *. WP Engine has created tools to match.
* I’m an SEO/ marketer by trade. I understand sufficient web development to incorporate finest practices into implementation & jobs with developers.
Here’s a screenshot of WP Engine’s Git Push setup that has been around for more than 2 years.
Even for non-developers like me, WP Engine has one-click staging areas to allow even DIY siteowners to get away from “cowboy coding” into proper web development best practices.
There are too many other specifics here to name, but in general, WP Engine has a strength in rolling out new, useful hosting features.
Cons of WP Engine
Much like any service, WP Engine is not the best suitable for everybody. There are a lot of WP Engine complaints around the Web. Some are anecdotal. Some are embellishment (ie, SEOs complaining about dev websites). And numerous stand because they merely aren’t a suitable for everyone. For all their awesomeness in some locations, they have some cons which keep them from being a good suitable for some clients. I do not use them for this site because I do not need much of their features and I’m comfy “putting pieces together” w/ my InMotion VPS setup. Wp Engine Technical Support Salary
All that stated, here are a few of the larger photo drawbacks of using WP Engine.
Initial and Ongoing Complexity
To accomplish the speed, security, and scale they assure, WP Engine does things in a different way. And that difference can be rather complicated– specifically if you have simply sufficient experience with hosting environments to be unsafe.
Their backend setup has improved. It’s cleaner, but it’s still custom. It’s absolutely nothing like a traditional cPanel hosting backend. Unlike numerous hosting business, they also do not supply DNS nameservers.
Even if all the features are there, the distinct backend can lead to some designers making errors ranging from frustrating redirect loops to replicate content concerns to leaving the dev website available to the public or just not enabling the functions you’re buying.
If it weren’t for incredible support, I believe they ‘d lose more beginner clients than they currently do.
Like many customized platforms, it makes sense once you get over the learning curve. But WP Engine’s onboarding is very developer-focused & stays so exception-focused that they never ever describe best practice for the basic user. Wp Engine Technical Support Salary
Here is their video on pressing your website live –
I have actually set up my share of sites from platforms to custom-made hosts to cPanel hosting sites, but I needed to see that video multiple times to make sure I was pointing the right A record/ CNAME to the ideal IP address.
Again, if you remain in WP Engine’s core markets, the custom-made backend isn’t going to be a substantial offer (when you get past the knowing curve). But for many, you’ll likely get to discover very first hand about WP Engine’s support team.
However here’s the thing.
WP Engine never really stops being wacky and complex. In their knowledgebase, they have a wide variety of site lists to help fix all sorts of problems.
And ” if you did not setup your DNS exactly how they’ve recommended ” your site could go down at any time.
Again– they have reasons they do all this. And in most cases, support will simply take care of everything.
But, you still do not get to set & forget your site. Sure, you do not technically don’t have to get into the weeds of a server panel. In many hosting cases (ie, a handled VPS), you do not need to do it anyhow, when you do, the knobs and buttons are familiar. Wp Engine Technical Support Salary
WP Engine’s proprietary setup cuts both ways in terms of reducing & increasing intricacy.
This con is likewise related to WP Engine’s distinct setup. In order to run their architecture in addition to possible, all the installs on their platform have to be rather consistent.
They need to have predictable plugins; foreseeable visitor patterns; predictable usage cases. Every hosting company has rules (or extremely genuine physical limits), however WP Engine goes a bit further to specify exactly what you can and can’t have on your WordPress install in addition to tiered overage pricing to prevent seasonal traffic spikes and local storage use.
They do prohibit certain plugins & admin behavior for great reasons, however those restrictions restrict versatility and experimentation if your site might handle it.
For example, Yet Another Associated Post Plugin is a common plugin. It’s resource extensive, but on smaller sites, it gets the job done well. It’s not permitted on WP Engine. That’s bad or bad necessarily. But it does make WP Engine less versatile and available to experimentation compared with running a shared or VPS server.
The method their pricing is structured permits less adaptability also. It’s a positive that they will manage all the traffic you can send, however it’s also costly to pay based upon a variety of gos to.
If you are running a huge launch; are a seasonal business; or just wish to drive a rise of traffic to your website, you’ll have to element additional hosting expenses into the mix. That puts a cap on how flexible you want to be with your marketing.
If you are running a lean cached website on a VPS server, you can deal with a lot more traffic than WP Engine would permit on a Personal or Business. And this point goes further if your website needs numerous plugins for full functionality.
The same chooses storage. With WP Engine, you are spending for efficiency, not for storage. So if you are planning to utilize a server for media storage … that utilize case is out.
Furthermore, you cannot truly do automatic email marketing campaigns from WP Engine. This was something that my client got called for & wound up having to do a painful migration to another e-mail provider mid-campaign.
In any case, that point segues into the last con I discovered with WP Engine, their rates based on functions.
Pricing on Features and Usage
With WP Engine, you are normally spending for performance & not needing to believe excessive about upkeep, security & speed. If you look at WP Engine’s prices based on the features you’re getting, you truly don’t get a whole lot.
And if you are the type who will consider your website’s health anyway (ie, keeping WordPress upgraded and generally logging in regularly), you’ll likely be paying for “management” that is unneeded. Wp Engine Technical Support Salary
Lots of shared hosting servers can manage the same traffic numbers as WP Engine and cost a portion of the cost. My individual site (operating on a shared hosting strategy from HostGator with basic caching) dealt with more than 15,000 check outs in a 24 hour duration when a post of mine went viral.
And if you are running a trustworthy VPS, you can certainly manage a lot more for much less.
They are relatively transparent about how they count visits, but it can still be rather a surprise for “small” website owners how quickly they can enter the $290 each month tier.
And as mentioned earlier that does not even include much of the functions you do not get with WP Engine’s strategies. You can’t run any e-mail from your servers. You have low limits on regional storage. Anything above the limits requires extra costs & technical execution of Amazon cloud services.
And most importantly for me, you are restricted on your installs. If you have a few side projects or low-traffic test websites, you need to factor those into the cost. You can’t use them to expand the cost of your plan,particularly if you are hitting your visitor cap instead of your set up cap.
If you are wanting to pay for hosting: ie, a server that will hold & provide your website files, WP Engine is a costly option, particularly compared with other non-managed hosting options.
Like any service, it’s not about what is best total, but what is best for you based upon your objectives, budget, resources & habits.
If you remain in what I consider WP Engine’s core markets, they offer a great service with a strong item. Their rates is competitive in the Managed WordPress Hosting space, and they use more functions than “WordPress hosting” plans from other hosting brand names. Their feature-set is unmatched for smart DIYers, WordPress website designers and/or high-traffic websites that don’t want to stress over hosting issues.
If handled hosting is a suitable for you, then go check out WP Engine’s strategies here.
They do a 60-day money-back guarantee. So do a test install and see what you consider their backend. Be sure to talk w/ support & sales.
If you’re outgrowing your present host & want more flexibility/ much better costs than WP Engine, check out InMotion Hosting’s VPS option. I’ve valued their balance of user-friendly backend & responsive customer care.
And lastly, if you are more confused than ever, go take my WordPress hosting quiz. I put all these factors into a fun, Buzzfeed-esque test to streamline things. Wp Engine Technical Support Salary