WP Engine: My Pros and Cons of WP Engine Hosting Wp Engine Phone Number
WP Engine is a Managed WordPress Hosting service based in Austin, TX. They were one of the (if not the) very first business to provide managed hosting services specifically for WordPress. Wp Engine Phone Number
While they have lots of competitors in both the general hosting and managed WordPress hosting verticals, they are still the market leader in lots of ways -and they have broad name acknowledgment and cutting-edge functions.
With the development of both self-hosted WordPress and website contractors, the hosting industry has actually become a super-confusing location.
I wrote an entire post about WordPress Hosting vs. Web Hosting. But here’s the short variation: They all differ in services offered. Some just have WordPress-trained tech support. Some deal services such as server-side features and staging for WordPress.
And then there’s a different level of managed WordPress Hosting where you are not truly purchasing hosting per se, however rather services to keep your WordPress set up live. Generally, a Managed WordPress Hosting service offers a menu of services tailored to WordPress at a greater rate point, so that the website owner can focus less on speed + security and more on the website content + performance.
Every competitor in the Managed WordPress Hosting has a different offering. And there is no standardized “menu” of alternatives, but as a whole, they all compete with standard shared Linux hosting offerings and personalized WordPress hosting options.
Either way, that’s the field where WP Engine plays. It’s confusing, yes, however it is essential to understand prior to making apples to oranges comparisons.
There are a lot of WP Engine reviews online, typically with user-generated reviews based on anecdotes and personal experience. That’s great however I take a various technique. This review will take a look at the pros + cons of WP Engine in the context of all webhosting choices to see who it is a “finest fit” for. Wp Engine Phone Number
I have actually used WP Engine for various tasks given that 2012. I do not use them for my primary websites today (see conclusion), but I do have a present customer on WP Engine who definitely likes them. Here’s my WP Engine review structured as pros and cons.
Disclosure: I receive referral fees from any companies pointed out. All data & viewpoint is based upon my experience as a paying customer or consultant to a paying client.
Pros of WP Engine
To start, WP Engine does pretty much measure up to its pitch on its homepage where they guarantee “stunning speed, effective security, and best-in-class customer support.” Here is their promo pitch video:
They primarily target websites that are moving from other hosting companies (ie, customers dissatisfied with current hosting).
Here are some of the big advantages that I’ve seen as a customer & consultant to a customer. Wp Engine Phone Number
Speed and Performance
There are a great deal of variables that go into website speed, however the rule of thumb is that the more intricate your website is, the more complex the solutions to speed become.
Out of the box, WordPress is fairly lean and quick. If you are running a primarily text site with a few basic plugins and a few little images, you’ll be fine with an economical shared hosting strategy from somebody like InMotion, HostGator or Bluehost.
However couple of site owners keep their WordPress install lean. There’s usually additional plugins, custom-made style files, lots of images, widgets, ads, types and more.
All these features integrated with decent levels of traffic can start to decrease your WordPress set up.
But a sluggish website doesn’t indicate that you require a bigger, much better server. It does indicate that you need to get smarter about speed. In some cases it’s as easy as getting a more effective server, however sometimes it’s more about caching particular resources in a particular order and enhancing your files. To puts it simply, it gets complex.
Envision you are trying to haul a trailer with a pickup. Imagine your trailer keeps getting heavier. It’s pointless to keep complaining that your truck is not huge enough when you might just have to remove the emergency brake, set up a turbocharger, revitalize the transmission fluid and consolidate your load.
The point is that WordPress requires help to remain fast as you grow. There are lots of services … but either you or a developer should execute them.
That’s where managed WordPress hosting can be found in. WP Engine looks after (almost) all speed concerns. They have tailored servers with extremely aggressive caching and even more advanced “stack” than a common webhosting. They also have trained support who will enter into your WordPress install and identify the specific chokepoint to get your website moving. Wp Engine Phone Number
They don’t even enable caching plugins on their installs due to the fact that they have actually such a tailored caching setup.
The intriguing thing is that even unoptimized WordPress sets up still do well on their platform because their platform does the extra work.
Here’s the speed test for one of my clients on WP Engine (who has a puffed up style, additional scripts, too many uncompressed images, to name a few things):
Keep in mind the Time To First Byte and the Start Render numbers. That determines how rapidly the server returned enough information to start loading the page.
It’s nice to have that type of speed right from package, and have it stay that way no matter how huge or intricate the site gets.
*Keep in mind that the other point here is that if you are consumed about speed, you can get back at better numbers with WP Engine than you may get with other services because you are free to concentrate on speed factors that you can easily control like image compression, usage of scripts, and so on.
. The last observation on speed, WP Engine not only offers an integrated CDN, however they likewise supply global information centers in case your audience is mostly in Asia and/or Europe. Wp Engine Phone Number
If you are trying to get top speeds without messing with layered caching plugins ” the WP Engine does exactly that.
Customer Support Wp Engine Phone Number
Customer support has been a core part of WP Engine’s pitch because they were founded. After all, they are really offering more of a service (ie, managed hosting) than a product (ie, hosting). It makes sense for them to put a huge focus on support.
Here’s a screenshot from one of my very first contacts with support back in 2012:
Take a look at the response|reaction|action} time, that wasn’t an autoresponder either.
Now, the company has actually grown & changed a lot since then. They went through a stretch where they were getting a lot of criticism about over-promising on support.
That said, the difficult aspect of customer support is that a lot of the judgment is anecdotal. Everyone has a story, but you never ever know if the story is because they talked to the one rockstar-vs-rookie having an awesome-vs-terrible day. Like I point out in every hosting review, the vital part is to see if a business treats support as an investment or a cost.
I want to look for gain access to, systems, and knowledge, all 3 require a financial investment of cash, time and know-how.
Based on my recent interactions and research study, they are doing better hitting all 3 boxes. They preserve a variety of support channels (including phone for non-Basic strategies). They have a quickly, trackable ticketing system and are readily available everywhere on the website through chat.
Based upon their tutorial videos and comprehensive knowledgebase, they tick the understanding box. Every support that I or my client has connected with really understood the fine functions of WordPress and has had the ability to problem-solve on the fly.
The most outstanding (yes, this is anecdotal, but still) experience was a three-way call in between my customer, myself and WP Engine during my client’s transition to HTTPS/ SSL. The representative was not only able to get on (and stay on) the phone, but he was able to expertly assist us “flip the switch” rapidly in addition to looking after several concerns (ie, uploading a non-HTTP sitemap and repairing insecure image links) within WordPress for us. Wp Engine Phone Number
I’m sure that WP Engine still has support problems,especially due to the fact that their customized platform puts a lot of pressure on quick, accessible support (as I’ll show in the drawbacks). But they appear to understand that support is core to their worth and do make the required investment.
WordPress now powers over a quarter of the whole Internet. That indicates that it is a prime target for hackers & malware distributors.
However there is nothing inherently insecure about WordPress that is not an issue with all software. WordPress has the advantage of being open-source with a large community launching updates & testing vulnerabilities.
If you run your very own WordPress set up, the security basics are relatively simple:
- Keep your install & all your plugins updated
- Only install files from reputable creators
- Run a security plugin to lock down the most common brute force attacks
- Keep a backup for when things go wrong
* Aside, I use JetPack for the last 2. It’s made by & powered by Automattic, the industrial arm of WordPress.
You’ll discover that despite the fact that security on WordPress is straightforward, the responsibility is still on you to keep things secure. Much like having a deadbolt does nothing if you do not lock it, keeping your site protected is still ultimately on you.
And like speed & performance, WP Engine essentially takes all those best practices and does them for you. They run automated backups to keep everything off-site & all set to roll back if something happens. Because you technically have an “set up” on their server (instead of an account), they take on a great deal of security issues internationally on the server level.
WP Engine also works carefully with top security firms on code evaluations in addition to running their own team. They likewise make the assurance that if you’re hacked, they look after it totally free.
I personally have actually never been hacked on my primary/ or secondary sites (knock on wood), but have actually helped customers who have actually been. It’s discouraging, tedious & a generally pricey scenario (even if you are utilizing a service like Sucuri). Having a professional security group look after your WordPress install is a big pro in my book. Wp Engine Phone Number
Pricing on Value
WP Engine is not cheap. Their Start-up strategy is $35/mo and includes a single set up and just approximately 25,000 visits each month.
For benchmarking, you can get an effective, reliable VPS (ie, your very own not-shared server) for the exact same price from InMotion. And if you are just beginning with a single domain, you can get a shared hosting plan from Bluehost for just a couple dollars each month.
Both of which allow for more storage & more sees (ie, generally as many as you can handle) than WP Engine. I’ve run sites that have actually had 60k visits each month on a shared server. I’ve likewise run lots of small WordPress websites off a low cost shared hosting.
However I’ll cover that pricing downside in the cons of WP Engine, but here’s the thing.
For some website owners, if you break out WP Engine by total value & consider your own (or your developer’s) time, their pricing is incredible.
Simply running WordPress updates every month & QA’ing your setup can take around 30 minutes each month. If your (or your dev’s) services are billed at $50 (or more)/ hour, then that’s WP Engine’s whole regular monthly cost right there.
If you lose any visits due to downtime from a bad plugin update, then that might be WP Engine’s entire month-to-month charge right there.
If you do a hot-fix (ie, you don’t utilize a staging area) on your PHP code, and knock your website down … then that might be WP Engine’s whole regular monthly cost right there.
Losing visitors due to speed concerns or downtime expenses lost earnings.
In addition, premium security can cost about $16/month minimum. Not to discuss any personal or designer time fixing issues.
Generally, if your time is much better allocated far from technical problems, then WP Engine makes a lot of sense on value. As a handled WordPress hosting service, that’s truly their thing. Hosting services are an investment instead of a cost.
Which sort of value-based prices segues into another pro for WP Engine, their focus on their core markets. Wp Engine Phone Number
Like I said at the start, WP Engine isn’t for everyone. There are 3 types of consumers that WP Engine appears to be a suitable for. For those 3 types of customers, WP Engine has a strong focus with plenty of tools & focus for each.
From their backend procedure, the first customer type seems to be WordPress designers and designers who want to focus on advancement & style without dealing with hosting maintenance, and have customers who have some budget plan. The designer/dev develops the website straight in WP Engine’s staging environment, releases the website, then hands the website over to their customer.
The designer can assure their client that WP Engine manages the hosting, security & speed. There’s little requirement for an ongoing fundamental site maintenance. For this market, WP Engine has fascinating tools including staging, git push, website migration and transferable installs.
The second consumer type is the growing website owner who is frustrated at needing to deal with technical development headaches. They’ve outgrown their shared hosting and need to transfer to a much better host.
They’re likewise established enough that they have some budget for handled services. WP Engine has tools like the automated migration tool & client support to make that procedure happen. The phone support is an essential factor, specifically having the ability to “simply call WP Engine an have them fix it.”
The 3rd consumer type is a start-up site owner that has the budget plan and desires a long-lasting platform that they can grow with. They are comfy finding out WP Engine’s special backend and plan on introducing a near-complete website at one time.
They don’t have any prior practices or customizeds brought over from previous hosts or sites. Once again, for this market, WP Engine has the scalable functions, consumers, and support that they can make promises and offer support to win & keep this type of client.
With these kinds of consumers, WP Engine understands how & where they are originating from, numerous of the enhancements they make are concentrated on these markets (ie, the Git push performance), instead of mass-market improvements like knowledge-bases, intuitive backend, etc.
This benefit resembles WP Engine’s market focus, but it’s truly worth calling out in this review modification. Wp Engine Phone Number
WP Engine excels not just on present functions however likewise on producing brand-new, cutting-edge hosting functions. Every variation of WordPress 4 has rolled out brand-new designer functions that WP Engine has had the ability to integrate.
Even general web development finest practices have actually changed significantly given that I started observing the industry *. WP Engine has created tools to match.
* I’m an SEO/ online marketer by trade. I understand adequate web advancement to incorporate finest practices into implementation & jobs with developers.
Here’s a screenshot of WP Engine’s Git Push setup that has been around for more than 2 years.
Even for non-developers like me, WP Engine has one-click staging areas to allow even DIY siteowners to get away from “cowboy coding” into proper web development best practices.
There are too many other specifics here to name, but in general, WP Engine has a strength in rolling out new, useful hosting features.
Cons of WP Engine
Just like any service, WP Engine is not the very best suitable for everybody. There are lots of WP Engine complaints around the Web. Some are anecdotal. Some are hyperbole (ie, SEOs grumbling about dev sites). And many are valid because they simply aren’t a fit for everybody. For all their awesomeness in some areas, they have some cons which keep them from being a great suitable for some consumers. I don’t utilize them for this site since I do not need many of their features and I’m comfortable “putting pieces together” w/ my InMotion VPS setup. Wp Engine Phone Number
All that stated, here are a few of the larger picture disadvantages of using WP Engine.
Initial and Ongoing Complexity
To attain the speed, security, and scale they guarantee, WP Engine does things in a different way. Which distinction can be rather made complex– particularly if you have simply sufficient experience with hosting environments to be unsafe.
Their backend setup has improved. It’s cleaner, but it’s still customized. It’s absolutely nothing like a traditional cPanel hosting backend. Unlike numerous hosting business, they also don’t provide DNS nameservers.
Even if all the functions exist, the distinct backend can result in some developers making mistakes ranging from irritating redirect loops to replicate content issues to leaving the dev website open to the general public or just not enabling the features you’re buying.
If it weren’t for amazing support, I think they ‘d lose more novice customers than they already do.
Like many custom platforms, it makes sense once you overcome the knowing curve. However WP Engine’s onboarding is really developer-focused & stays so exception-focused that they never ever explain finest practice for the basic user. Wp Engine Phone Number
Here is their video on pushing your site live –
I’ve set up my share of websites from platforms to custom-made hosts to cPanel hosting websites, however I had to view that video multiple times to make sure I was pointing the right A record/ CNAME to the ideal IP address.
Again, if you are in WP Engine’s core markets, the customized backend isn’t really going to be a huge offer (as soon as you get past the knowing curve). However for a lot of, you’ll likely get to learn first hand about WP Engine’s support group.
However here’s the thing.
WP Engine never ever truly stops being wacky and complex. In their knowledgebase, they have a myriad of website lists to help fix all sorts of issues.
And ” if you did not setup your DNS exactly how they’ve recommended ” your site could go down at any time.
Again– they have reasons they do all this. And in most cases, support will just take care of everything.
However, you still don’t get to set & forget your website. Sure, you do not technically don’t need to enter the weeds of a server panel. In many hosting cases (ie, a managed VPS), you do not need to do it anyway, when you do, the knobs and buttons are familiar. Wp Engine Phone Number
WP Engine’s proprietary setup cuts both ways in terms of lowering & increasing intricacy.
This con is likewise associated with WP Engine’s special setup. In order to run their architecture along with possible, all the installs on their platform need to be rather consistent.
They need to have foreseeable plugins; foreseeable visitor patterns; predictable usage cases. Every hosting company has rules (or really genuine physical limitations), but WP Engine goes a bit further to specify exactly what you can and cannot have on your WordPress set up in addition to tiered overage prices to discourage seasonal traffic spikes and regional storage use.
They do ban particular plugins & admin behavior for good reasons, but those restrictions restrict flexibility and experimentation if your site might handle it.
For instance, Yet Another Related Post Plugin is a common plugin. It’s resource extensive, but on smaller websites, it gets the job done well. It’s not enabled on WP Engine. That’s bad or bad always. But it does make WP Engine less versatile and available to experimentation compared to running a shared or VPS server.
The method their prices is structured permits less versatility as well. It’s a positive that they will handle all the traffic you can send out, however it’s likewise costly to pay based upon a variety of sees.
If you are running a huge launch; are a seasonal organisation; or simply want to drive a rise of traffic to your website, you’ll need to aspect extra hosting expenses into the mix. That puts a cap on how flexible you want to be with your marketing.
If you are running a lean cached website on a VPS server, you can handle a lot more traffic than WP Engine would allow on a Personal or Business. And this point goes even more if your website requires lots of plugins for full performance.
The exact same opts for storage. With WP Engine, you are paying for performance, not for storage. So if you are aiming to use a server for media storage … that use case is out.
In addition, you can’t truly do automatic email marketing campaigns from WP Engine. This was something that my customer got required & ended up needing to do a painful migration to another e-mail company mid-campaign.
In either case, that point segues into the last con I found with WP Engine, their rates based on features.
Pricing on Features and Usage
With WP Engine, you are generally spending for efficiency & not needing to think too much about maintenance, security & speed. If you take a look at WP Engine’s rates based on the features you’re getting, you actually don’t get a lot.
And if you are the type who will think about your website’s health anyhow (ie, keeping WordPress updated and normally logging in often), you’ll likely be paying for “management” that is unnecessary. Wp Engine Phone Number
Lots of shared hosting servers can deal with the exact same traffic numbers as WP Engine and cost a portion of the cost. My individual site (running on a shared hosting strategy from HostGator with basic caching) managed more than 15,000 visits in a 24 Hr period when a post of mine went viral.
And if you are running a trustworthy VPS, you can certainly deal with a lot more for much less.
They are relatively transparent about how they count check outs, however it can still be quite a surprise for “small” site owners how rapidly they can enter into the $290 monthly tier.
And as discussed earlier that does not even consist of a number of the features you don’t get with WP Engine’s strategies. You can’t run any email from your servers. You have low limitations on local storage. Anything above the limitations needs additional costs & technical application of Amazon cloud services.
And most notably for me, you are restricted on your installs. If you have a few side projects or low-traffic test websites, you need to factor those into the price. You cannot use them to expand the cost of your plan,particularly if you are striking your visitor cap instead of your set up cap.
If you are looking to spend for hosting: ie, a server that will hold & dish out your site files, WP Engine is a pricey alternative, especially compared to other non-managed hosting options.
Like any service, it’s not about what is finest general, however what is best for you based upon your objectives, budget, resources & practices.
If you are in exactly what I consider WP Engine’s core markets, they offer a terrific service with a solid item. Their prices is competitive in the Managed WordPress Hosting area, and they offer more functions than “WordPress hosting” plans from other hosting brands. Their feature-set is unmatched for smart DIYers, WordPress site designers and/or high-traffic sites that don’t wish to stress over hosting issues.
If managed hosting is a fit for you, then go have a look at WP Engine’s strategies here.
They do a 60-day money-back guarantee. So do a test install and see what you consider their backend. Make sure to talk w/ support & sales.
If you’re outgrowing your present host & desire more freedom/ much better costs than WP Engine, have a look at InMotion Hosting’s VPS alternative. I have actually valued their balance of user-friendly backend & responsive customer care.
And finally, if you are more baffled than ever, go take my WordPress hosting test. I put all these aspects into an enjoyable, Buzzfeed-esque test to streamline things. Wp Engine Phone Number