WP Engine: My Pros and Cons of WP Engine Hosting Wp Engine Customer Service Number
WP Engine is a Managed WordPress Hosting service based in Austin, TX. They were one of the (if not the) very first business to provide managed hosting services particularly for WordPress. Wp Engine Customer Service Number
While they have lots of competitors in both the general hosting and handled WordPress hosting verticals, they are still the market leader in many methods -and they have broad name acknowledgment and cutting-edge features.
With the development of both self-hosted WordPress and website builders, the hosting market has ended up being a super-confusing location.
I composed an entire post about WordPress Hosting vs. Web Hosting. But here’s the brief version: They all vary in services provided. Some simply have WordPress-trained tech support. Some offer services such as server-side functions and staging for WordPress.
And after that there’s a separate level of handled WordPress Hosting where you are not really purchasing hosting per se, however rather services to keep your WordPress set up live. Essentially, a Managed WordPress Hosting service provides a menu of services customized to WordPress at a higher cost point, so that the site owner can focus less on speed + security and more on the site content + functionality.
Every competitor in the Managed WordPress Hosting has a various offering. And there is no standardized “menu” of alternatives, but as a whole, they all compete with standard shared Linux hosting offerings and customized WordPress hosting choices.
In either case, that’s the field where WP Engine plays. It’s confusing, yes, but it’s important to understand before making apples to oranges contrasts.
There are a lot of WP Engine examines online, usually with user-generated evaluations based on anecdotes and individual experience. That’s fine but I take a various method. This evaluation will take a look at the pros + cons of WP Engine in the context of all webhosting alternatives to see who it is a “finest fit” for. Wp Engine Customer Service Number
I’ve used WP Engine for numerous projects since 2012. I don’t use them for my primary websites today (see conclusion), however I do have a current client on WP Engine who absolutely enjoys them. Here’s my WP Engine evaluation structured as pros and cons.
Disclosure: I get referral fees from any companies pointed out. All information & viewpoint is based upon my experience as a paying consumer or expert to a paying customer.
Pros of WP Engine
To begin, WP Engine does basically live up to its pitch on its homepage where they promise “spectacular speed, powerful security, and best-in-class client service.” Here is their promotion pitch video:
They primarily target websites that are moving from other hosting companies (ie, customers dissatisfied with current hosting).
Here are some of the big advantages that I’ve seen as a customer & consultant to a customer. Wp Engine Customer Service Number
Speed and Performance
There are a lot of variables that enter into website speed, however the rule of thumb is that the more intricate your website is, the more complicated the services to speed ended up being.
From the box, WordPress is fairly lean and quick. If you are running a primarily text site with a couple of standard plugins and a couple of little images, you’ll be fine with a budget-friendly shared hosting strategy from somebody like InMotion, HostGator or Bluehost.
But few site owners keep their WordPress set up lean. There’s normally extra plugins, customized theme files, great deals of images, widgets, ads, forms and more.
All these features combined with good levels of traffic can start to slow down your WordPress set up.
However a sluggish website does not suggest that you need a larger, much better server. It does imply that you have to get smarter about speed. Sometimes it’s as basic as getting a more effective server, however sometimes it’s more about caching particular resources in a certain order and enhancing your files. In other words, it gets complex.
Imagine you are trying to carry a trailer with a pickup truck. Imagine your trailer keeps getting heavier. It’s pointless to keep grumbling that your truck is not huge enough when you may just have to eliminate the emergency brake, install a turbocharger, revitalize the transmission fluid and consolidate your load.
The point is that WordPress requires aid to remain quickly as you grow. There are a lot of options … however either you or a designer must execute them.
That’s where managed WordPress hosting can be found in. WP Engine takes care of (nearly) all speed concerns. They have actually tailored servers with incredibly aggressive caching and even more advanced “stack” than a typical webhosting. They likewise have actually trained support who will go into your WordPress install and identify the specific chokepoint to obtain your website moving. Wp Engine Customer Service Number
They do not even enable caching plugins on their installs since they have such a tailored caching setup.
The fascinating thing is that even unoptimized WordPress installs still do well on their platform due to the fact that their platform does the extra work.
Here’s the speed test for one of my customers on WP Engine (who has a bloated style, additional scripts, a lot of uncompressed images, to name a few things):
Keep in mind the Time To First Byte and the Start Render numbers. That determines how quickly the server returned enough information to begin filling the page.
It’s good to have that sort of speed right from the box, and have it remain that method no matter how huge or complex the site gets.
*Keep in mind that the other point here is that if you are obsessed about speed, you can get even much better numbers with WP Engine than you may get with other services because you are totally free to concentrate on speed factors that you can quickly control like image compression, use of scripts, and so on.
. The last observation on speed, WP Engine not only supplies an incorporated CDN, but they likewise provide worldwide data centers in case your audience is primarily in Asia and/or Europe. Wp Engine Customer Service Number
If you are trying to get top speeds without messing with layered caching plugins ” the WP Engine does exactly that.
Customer Support Wp Engine Customer Service Number
Customer support has been a core part of WP Engine’s pitch since they wased established. After all, they are truly offering more of a service (ie, managed hosting) than an item (ie, hosting). It makes good sense for them to put a big focus on support.
Here’s a screenshot from one of my very first contacts with support back in 2012:
Look at the response|reaction|action} time, that wasn’t an autoresponder either.
Now, the company has grown & changed a lot ever since. They went through a stretch where they were getting a lot of criticism about over-promising on support.
That stated, the difficult feature of consumer support is that so much of the judgment is anecdotal. Everyone has a story, however you never ever understand if the story is because they spoke with the one rockstar-vs-rookie having an awesome-vs-terrible day. Like I point out in every hosting evaluation, the fundamental part is to see if a company treats support as a financial investment or a cost.
I want to look for access, systems, and knowledge, all three need an investment of loan, time and proficiency.
Based on my recent interactions and research, they are doing far better striking all three boxes. They preserve a variety of support channels (consisting of phone for non-Basic strategies). They have a quickly, trackable ticketing system and are readily available all over on the site by means of chat.
Based on their guide videos and comprehensive knowledgebase, they tick the knowledge box. Every support that I or my customer has actually interacted with actually understood the fine workings of WordPress and has been able to problem-solve on the fly.
The most remarkable (yes, this is anecdotal, but still) experience was a three-way call in between my client, myself and WP Engine during my customer’s transition to HTTPS/ SSL. The associate was not only able to obtain on (and stay on) the phone, but he was able to adeptly assist us “flip the switch” rapidly in addition to looking after numerous concerns (ie, uploading a non-HTTP sitemap and fixing insecure image links) within WordPress for us. Wp Engine Customer Service Number
I’m sure that WP Engine still has support concerns,especially since their custom-made platform puts a lot of pressure on quick, available support (as I’ll display in the drawbacks). But they seem to understand that support is core to their value and do make the required financial investment.
WordPress now powers over a quarter of the entire Web. That indicates that it is a prime target for hackers & malware suppliers.
However there is absolutely nothing naturally insecure about WordPress that is not a concern with all software application. WordPress has the advantage of being open-source with a very large community releasing updates & screening vulnerabilities.
If you run your own WordPress set up, the security essentials are relatively uncomplicated:
- Keep your install & all your plugins updated
- Only install files from reputable creators
- Run a security plugin to lock down the most common brute force attacks
- Keep a backup for when things go wrong
* Aside, I use JetPack for the last 2. It’s made by & powered by Automattic, the business arm of WordPress.
You’ll discover that even though security on WordPress is uncomplicated, the obligation is still on you to keep things secure. Much like having a deadbolt not does anything if you do not lock it, keeping your site safe and secure is still ultimately on you.
And like speed & performance, WP Engine generally takes all those best practices and does them for you. They run automated backups to keep everything off-site & ready to roll back if something takes place. Given that you technically have an “install” on their server (rather than an account), they take on a lot of security issues worldwide on the server level.
WP Engine also works carefully with leading security firms on code reviews in addition to running their own team. They also make the warranty that if you’re hacked, they look after it for free.
I personally have never ever been hacked on my main/ or secondary websites (knock on wood), however have actually assisted clients who have actually been. It’s frustrating, tiresome & an usually pricey scenario (even if you are using a service like Sucuri). Having an expert security group look after your WordPress set up is a huge pro in my book. Wp Engine Customer Service Number
Pricing on Value
WP Engine is not low-cost. Their Startup strategy is $35/mo and consists of a single install and just up to 25,000 visits monthly.
For benchmarking, you can get a powerful, dependable VPS (ie, your very own not-shared server) for the very same price from InMotion. And if you are simply starting out with a single domain, you can get a shared hosting strategy from Bluehost for just a couple dollars each month.
Both of which allow for more storage & more gos to (ie, essentially as numerous as you can manage) than WP Engine. I have actually run sites that have actually had 60k sees per month on a shared server. I’ve also run lots of little WordPress sites off a low cost shared hosting.
But I’ll cover that pricing disadvantage in the cons of WP Engine, however here’s the thing.
For some site owners, if you break out WP Engine by overall value & factor in your own (or your designer’s) time, their rates is fantastic.
Simply running WordPress updates on a monthly basis & QA’ing your installation can take around 30 minutes on a monthly basis. If your (or your dev’s) services are billed at $50 (or more)/ hour, then that’s WP Engine’s whole regular monthly charge right there.
If you lose any visits due to downtime from a bad plugin upgrade, then that might be WP Engine’s entire regular monthly cost right there.
If you do a hot-fix (ie, you don’t use a staging area) on your PHP code, and knock your website down … then that could be WP Engine’s whole regular monthly fee right there.
Losing visitors due to speed issues or downtime expenses lost earnings.
Furthermore, premium security can cost about $16/month minimum. Not to point out any personal or developer time repairing concerns.
Essentially, if your time is better assigned away from technical concerns, then WP Engine makes a great deal of sense on value. As a handled WordPress hosting service, that’s really their thing. Hosting services are a financial investment rather than an expense.
And that sort of value-based pricing segues into another pro for WP Engine, their focus on their core markets. Wp Engine Customer Service Number
Like I said at the start, WP Engine isn’t for everyone. There are 3 kinds of customers that WP Engine appears to be a fit for. For those 3 kinds of clients, WP Engine has a strong focus with lots of tools & focus for each.
From their backend process, the very first consumer type appears to be WordPress developers and designers who want to concentrate on development & style without dealing with hosting upkeep, and have customers who have some budget. The designer/dev develops the website straight in WP Engine’s staging environment, introduces the site, then hands the website over to their customer.
The designer can guarantee their customer that WP Engine manages the hosting, security & speed. There’s little need for an ongoing basic site maintenance. For this market, WP Engine has fascinating tools including staging, git push, site migration and transferable installs.
The 2nd customer type is the growing website owner who is annoyed at having to deal with technical growth headaches. They’ve outgrown their shared hosting and have to relocate to a better host.
They’re likewise established enough that they have some spending plan for managed services. WP Engine has tools like the automated migration tool & customer support to make that process occur. The phone support is a key element, specifically having the ability to “simply call WP Engine an have them fix it.”
The third consumer type is a startup site owner that has the budget plan and desires a long-lasting platform that they can grow with. They are comfy finding out WP Engine’s unique backend and intend on introducing a near-complete website simultaneously.
They do not have any prior habits or customs brought over from previous hosts or sites. Again, for this market, WP Engine has the scalable features, clients, and support that they can make pledges and supply support to win & keep this kind of customer.
With these types of clients, WP Engine knows how & where they are coming from, so many of the enhancements they make are concentrated on these markets (ie, the Git push performance), rather than mass-market enhancements like knowledge-bases, user-friendly backend, etc.
This advantage is similar to WP Engine’s market focus, however it’s really worth calling out in this evaluation revision. Wp Engine Customer Service Number
WP Engine excels not only on present functions but likewise on creating brand-new, innovative hosting features. Every variation of WordPress 4 has actually presented new developer functions that WP Engine has had the ability to integrate.
Even basic web development finest practices have altered significantly considering that I started observing the industry *. WP Engine has actually created tools to match.
* I’m an SEO/ marketer by trade. I know enough web development to integrate best practices into application & tasks with developers.
Here’s a screenshot of WP Engine’s Git Push setup that has been around for more than 2 years.
Even for non-developers like me, WP Engine has one-click staging areas to allow even DIY siteowners to get away from “cowboy coding” into proper web development best practices.
There are too many other specifics here to name, but in general, WP Engine has a strength in rolling out new, useful hosting features.
Cons of WP Engine
Much like any service, WP Engine is not the best fit for everyone. There are lots of WP Engine grievances around the Internet. Some are anecdotal. Some are embellishment (ie, SEOs grumbling about dev sites). And numerous are valid due to the fact that they simply aren’t a fit for everybody. For all their awesomeness in some areas, they have some cons which keep them from being an excellent suitable for some clients. I don’t utilize them for this site since I do not require a lot of their functions and I’m comfy “putting pieces together” w/ my InMotion VPS setup. Wp Engine Customer Service Number
All that said, here are a few of the larger photo downsides of utilizing WP Engine.
Initial and Ongoing Complexity
To accomplish the speed, security, and scale they promise, WP Engine does things differently. Which distinction can be quite complicated– specifically if you have just sufficient experience with hosting environments to be hazardous.
Their backend setup has actually gotten better. It’s cleaner, but it’s still custom-made. It’s absolutely nothing like a traditional cPanel hosting backend. Unlike many hosting companies, they likewise don’t offer DNS nameservers.
Even if all the functions are there, the special backend can cause some developers making errors ranging from frustrating redirect loops to replicate content issues to leaving the dev site open to the general public or merely not making it possible for the features you’re buying.
If it weren’t for amazing support, I think they ‘d lose more newbie clients than they currently do.
Like numerous customized platforms, it makes sense once you overcome the learning curve. However WP Engine’s onboarding is really developer-focused & stays so exception-focused that they never ever describe finest practice for the general user. Wp Engine Customer Service Number
Here is their video on pressing your website live –
I’ve set up my share of sites from platforms to custom-made hosts to cPanel hosting sites, however I needed to watch that video several times to make sure I was pointing the right A record/ CNAME to the best IP address.
Once again, if you are in WP Engine’s core markets, the custom-made backend isn’t really going to be a substantial deal (when you surpass the knowing curve). However for the majority of, you’ll likely get to find out first hand about WP Engine’s support team.
However here’s the thing.
WP Engine never actually stops being wacky and complex. In their knowledgebase, they have a myriad of website checklists to assist fix all sorts of problems.
And ” if you did not setup your DNS exactly how they’ve recommended ” your site could go down at any time.
Again– they have reasons they do all this. And for the most parts, support will simply look after all of it.
However, you still do not get to set & forget your website. Sure, you do not technically don’t have to enter into the weeds of a server panel. In numerous hosting cases (ie, a managed VPS), you don’t need to do it anyhow, and when you do, the knobs and buttons recognize. Wp Engine Customer Service Number
WP Engine’s exclusive setup cuts both methods terms of minimizing & increasing intricacy.
This con is also connected to WP Engine’s unique setup. In order to run their architecture along with possible, all the installs on their platform need to be rather consistent.
They need to have foreseeable plugins; foreseeable visitor patterns; predictable usage cases. Every hosting company has guidelines (or very genuine physical limitations), however WP Engine goes a bit further to define what you can and can’t have on your WordPress set up in addition to tiered overage prices to discourage seasonal traffic spikes and regional storage usage.
They do prohibit specific plugins & admin behavior for excellent reasons, however those restrictions limit flexibility and experimentation if your site might handle it.
For example, Yet Another Associated Post Plugin is a typical plugin. It’s resource extensive, however on smaller sized sites, it gets the job done well. It’s not permitted on WP Engine. That’s not good or bad always. However it does make WP Engine less flexible and open up to experimentation compared to running a shared or VPS server.
The way their pricing is structured permits less versatility as well. It’s a favorable that they will handle all the traffic you can send, but it’s likewise costly to pay based on a number of visits.
If you are running a big launch; are a seasonal business; or just wish to drive a surge of traffic to your site, you’ll have to factor additional hosting expenses into the mix. That puts a cap on how versatile you wish to be with your marketing.
If you are running a lean cached site on a VPS server, you can handle a lot more traffic than WP Engine would allow on an Individual or Business. And this point goes further if your site needs numerous plugins for complete performance.
The same goes for storage. With WP Engine, you are paying for performance, not for storage. So if you are aiming to utilize a server for media storage … that utilize case is out.
In addition, you can’t truly do automatic email marketing campaigns from WP Engine. This was something that my customer got required & wound up needing to do an unpleasant migration to another e-mail company mid-campaign.
Either way, that point segues into the last con I found with WP Engine, their prices based on functions.
Pricing on Features and Usage
With WP Engine, you are generally paying for efficiency & not needing to think excessive about maintenance, security & speed. If you look at WP Engine’s rates based on the features you’re getting, you really don’t get a whole lot.
And if you are the type who will think about your site’s health anyway (ie, keeping WordPress upgraded and typically visiting often), you’ll likely be paying for “management” that is unnecessary. Wp Engine Customer Service Number
Lots of shared hosting servers can deal with the very same traffic numbers as WP Engine and cost a fraction of the cost. My individual website (operating on a shared hosting plan from HostGator with fundamental caching) managed more than 15,000 sees in a 24 hour period when a post of mine went viral.
And if you are running a trusted VPS, you can certainly manage a lot more for much less.
They are fairly transparent about how they count gos to, however it can still be rather a surprise for “little” site owners how rapidly they can enter the $290 each month tier.
And as pointed out earlier that does not even consist of a number of the features you do not get with WP Engine’s strategies. You cannot run any e-mail from your servers. You have low limits on regional storage. Anything above the limits requires extra expenses & technical execution of Amazon cloud services.
And most notably for me, you are restricted on your installs. If you have a few side tasks or low-traffic test sites, you need to factor those into the price. You cannot use them to expand the expense of your plan,specifically if you are striking your visitor cap rather than your install cap.
If you are seeking to pay for hosting: ie, a server that will hold & dish out your site files, WP Engine is a pricey choice, specifically compared to other non-managed hosting options.
Like any service, it’s not about exactly what is best total, however what is finest for you based upon your goals, budget, resources & routines.
If you remain in what I consider WP Engine’s core markets, they use an excellent service with a strong product. Their pricing is competitive in the Managed WordPress Hosting space, and they use more features than “WordPress hosting” strategies from other hosting brand names. Their feature-set is unequaled for savvy DIYers, WordPress site designers and/or high-traffic sites that do not wish to fret about hosting problems.
If handled hosting is a suitable for you, then go check out WP Engine’s plans here.
They do a 60-day money-back assurance. So do a test set up and see what you think about their backend. Make sure to chat w/ support & sales.
If you’re outgrowing your present host & want more liberty/ better rates than WP Engine, take a look at InMotion Hosting’s VPS alternative. I’ve appreciated their balance of user-friendly backend & responsive client service.
And lastly, if you are more confused than ever, go take my WordPress hosting quiz. I put all these aspects into an enjoyable, Buzzfeed-esque test to streamline things. Wp Engine Customer Service Number